Coronavirus (Covid-19) Update
Last updated: 25 March 2020 15:00 GMT
On the 23rd March 2020, Prime Minister Boris Johnson addressed the nation and issued an instruction that everyone is to remain in their homes. Therefore, anyone due to depart for their holiday before 4th June 2020 will be able to amend their booking free of charge..
The situation is changing daily and we continue to follow guidance from the government and The Department for Health & Social Care. As a result, this page will be monitored and reviewed regularly.
We continue to review all our policies daily and are seeking advice from the government.
During these difficult times the safety of our people, our customers and our property owners is of paramount importance to us.
We continue to offer free amendments for travel up to and including 4th June. However due to the exceptional call and enquiry levels we are receiving we would ask that you only contact us by phone if you are due to travel in the next 7 days, although we are in the process of systematically contacting guests who are due to stay with us in date order. For all holidays after this date please contact us by email and we will aim to respond as quickly as we can.
I have a upcoming booking, can I still go?
On 23rd March 2020, the government issued the instruction that everyone must stay at home.
Therefore, you will not be able to travel to your holiday destination. Supporting our customers through this period is our primary concern, and we will allow any customer impacted to amend their booking free of charge.
Please refer to our amendment policy below* to see if your booking is eligible.
What should I do if I am currently on holiday?
We strongly advise that you follow government guidance.
Can I amend my holiday?
We are working to support our customers so have waived our normal amendment fees for customers impacted by Covid-19. We are continuously monitoring the situation regarding this and it is important to us that we offer support and reassurance to our customers during this time. Please find our amendment policy below*
Will I receive a refund if I want to cancel my holiday?
Your contract does not allow any refunds, however, please refer to your individual travel insurance and contact your relevant insurer for further information.
*CUSTOMER AMENDMENTS POLICY
Country Idyll Ltd are continuously monitoring the situation regarding Coronavirus and it is important to us that we offer support and reassurance to our customers during this time.
We recognise the need for some customers to alter their holiday arrangements due to the current situation and we will work closely with our owners to enable this.
This policy relates to:
- If you purchased your holidays prior to 16th March 2020 and are due to travel up to and including 4th June 2020 you can amend free of charge within the same property subject to owner discretion and availability
- If you purchased your holiday from 16th March 2020 then our normal Terms and Conditions apply*
- At least 48 hours’ notice needs to be given
*Any increase in holiday cost will be charged
We will continue to follow advice from the Foreign & Commonwealth Office (FCO), for any holidays from 5th June onwards our normal Terms & Conditions apply.